FAQ’s and POLICIES

Updates

changes in our services due to covid-19

 
We want you to feel informed on our efforts to keep you, your children and the community safe when you’re choosing to support our business. We feel it’s important to build your trust and be transparent.  All members of our team are fully vaccinated, we wear masks and we screen ourselves every day when we arrive to the studio. We also routinely clean and sanitize between visits.

OUR POLICIES

 

COVID-19 POLICIES AND SAFETY MEASURES

In our studio we follow the most current public health guidelines. To ensure everyone’s safety The Children’s Art Factory enforces the below policies:
  • Masks are encouraged (but not required) for all adults in our studio. Face coverings that cover the nose, chin and mouth and provide a barrier that limits the transmission of infectious respiratory droplets should be worn. Face shields and mouth shields do NOT meet these requirements.
  • Food may not be consumed in the studio, with the exception of pre-booked parties, where food may be consumed in the Party Room. Water may only be consumed in our entrance area.
  • Last but not least all visitors are required to wear socks!

Please self screen before visiting the studio and do not come if you or someone in your group are experiencing any new or worsening symptoms of Covid-19 symptoms.

By visiting our studio you agree to our Covid-19 Policies and Safety Measures found in more detail here. 

 

 

CANCELATIONS/REFUNDS

Payment Policy

We require payment in advance for all of our programs and services. Registration with credit card/visa debit is available online through a secure scheduling system ( BookThat App)

 

Cancellation Policy

 
We are a small business and at the present time rely solely on scheduled bookings/classes/parties/programs to continue operating. A cancellation without proper notice means we may not be able to accept a new booking in time, our staff members also work around scheduled bookings, and preparing materials involves a significant investment.
Out of consideration, we request 48 hours (2 days) notice for program/visit cancellations. Refunds will be issued if enough notice (more than 72 hrs) is given prior to the start of a program/visit. is Upon cancellation, a studio credit will be issued.
 
 
Cancellations due to inclement weather
 
Our programs during the week can be cancelled due to inclement weather. If schools are closed, our programs will also be cancelled. A staff member will call in the event of a program cancellation and refund will be issued for a missed class. For weekend programs and parties cancellations, we would cancel programs if city buses are no longer operating. In the event of a cancellation due to inclement weather, you would be contacted and a refund issued for a cancelled class, or in the case of a cancelled party, a full refund would be issued.
 
 

Rescheduling Policy

We do not offer refunds. Please call the studio in the event of illness, COVID-19 related symptoms, or an emergency. Under these circumstances, we require a minimum of 3 hours’ notice.
 
In the event of a studio closure due to COVID-19 we will issue a studio credit.

3 hours or more notice: A credit will be issued in the form of an electronic gift card via email.

Less than 3 hours Notice: Failure to provide 3 hours means a refund or credit may not be given. 

No Show Policy: Should you miss your visit without proper notification (72 hours) a refund or credit will not be given.

GIFT CARD/STUDIO CREDITS

In-studio credits are given if a visit, program or camp is cancelled or if an individual has a frequent visitor card. In some cases, online gift cards may be issued so that you may reschedule your visit.

Online gift cards that were purchased or gifted to you may be used in the shop or in the studio. 

Gift cards may be redeemed online at the checkout. If you have misplaced your gift card please contact the studio and we can email it to you. Please note that for privacy reasons we are not able to see gift card codes so you will be responsible for receiving and tracking that information.

ART FACTORY AT HOME POLICIES

PICKUP (Surrounding Area):  If you live outside of Guelph you must pick up the bin and return it the following day from our studio at 37 Yarmouth St.Guelph, ON. Pickup and drop off must take place between 9:00am-12:00pm, late returns will result in a charge of $75 and failure to return the bins will result in a charge of $300.

DELIVERY: We offer free contactless doorstep delivery and pickup within Guelph city limits, delivery/pick-up starts at 9:00 am and bins will arrive by 11:00am. Please ensure the bin is placed on your doorstep by 9:00am for pickup.

Should you have any questions, contact: orders@thechildrensartfactory.com

ADULT SUPERVISION: Adult supervision is required for all activities. It is the responsibility of the supervising adult to determine which tools and materials are within the child’s ability to safely operate/use. The Children’s Art Factory is not responsible for any injury resulting from the use of the products provided. 

By booking an Art Factory at Home bin rental you agree to the above policy.

 

visting our studio

  • Our studio is a socks only space. Children and adults are required to be in socks at all times. Shoes and bare feet are not permitted.
  • Please respect your allotted time as we have strict cleaning protocols in place and can not extend play or programs to accommodate late arrivals.
  • No outside food is allowed in the studio (with the exception of Full day programs and Parties and bottle/breastfeeding) We ask that water bottles remain and be consumed in the entrance area.
  • We ask caregivers to assist us in assuring that stations do not mix – materials from one station may not travel to another station and to supervise children at all times during your visit.

other Things people ask us all the time.

Can I wear my shoes? 

No. We are a socks-only facility.  For health and sanitary reasons, we ask that socks must be worn during your visit. If you have not come prepared we have socks available for both kids and parents to wear.

What should I expect on a visit to CAF?

We ask that you leave your good clothes at home and maybe bring along an extra set, just in case! We often have messy and wet activities, and children will want to explore those areas. They should be able to make a mess and not have to worry about their clothing. We keep the studio nice and warm. Children are welcome to take off shirts or pants if that is more comfortable for them (and for you!).

Caregivers and children are expected to remove shoes before entering the studio. We love our moon sand kitchen, but since the moonsand tends to track everywhere – and to keep our studio as free of restrictions as possible – having shoes off protects our moonsand from leaving the studio on bottoms of shoes. Indoor leather-soled bottoms are fine, if you have an issue with this.

What should kids wear to play at CAF?

At CAF we focus on imagination-based play and messy art activities. You’ll want to wear clothes that you don’t mind getting dirty, painted, wet or moon dusty. No shirts and bare feet are welcome at water based sensory stations.

Can I bring my stroller?

Unfortunately, our current space cannot accommodate strollers inside. We ask that storllers are parked outside of the CAF, we suggest bringing a bike lock. If forgotten, we do have locks for rent. Those attending our Baby Basquiats or Wee Warhol program may come around through our back gate -to our back door and park strollers there.

Where should I park?

The Children’s Art Factory has 3 dedicated parking spots.

Down town Guelph’s parking: https://downtownguelph.com/parking/

Get all the details on our location here.

Can I book CAF for my child’s birthday party?

You bet – we have 2 new safe Birthday party options available! Check out our birthday party page for all the details. We can’t wait to celebrate with you!

I have a child with an allergy. Do any of your art supplies have food in them?

No. There are no food items in any of our traditional art supplies. However, we do use rice, corn and lentils as a grinding activity. We do not use any products that contain nuts for grinding.

Moon sand is made by grinding sand and adding wax. We sift moon sand and sand of debris on an on-going basis.

We use tempera paint pucks in our make-up/face painting station on our stage. Tempera paint is completely non-toxic and we replace water whenever needed. We keep baby wipes on hand for cleaning faces. Just ask!

didn’t find an answer to your question?

Call us at 226-486-3307 or email us at art@thechildrensartfactory.com.