OUR POLICIES

 

 

  • Food may not be consumed anywhere in our main studio, with the exception of pre-booked parties, where food may be consumed in the Party Room. Water may only be consumed in our entrance area only.
  • Socks are required to be worn in our main studio by all visitors (including Adults).

 

CANCELATIONS/REFUNDS

Payment Policy

We require payment in advance for all of our programs and services. Registration with credit card/visa debit is available online through a secure scheduling system ( BookThat App)

 

 Cancellation Policy

 Out of consideration, we request 48 hours (2 days) notice for program/visit cancellations. Refunds will only be issued if our studio has to cancel a program or visit. For customer cancellations, if enough notice (more than 72 hrs) is given prior to the start of a program/visit, a refund or a studio credit will be issued.
 

3 hours or more notice: A credit will be issued in the form of an electronic gift card via email.

Less than 3 hours Notice: Failure to provide 3 hours means a refund or credit may not be given. 

No Show Policy: Should you miss your visit without proper notification (72 hours) a refund or credit will not be given.

 

PROGRAM CANCELLATIONS
 
Our programs during the week can be cancelled due to government shut downs, low enrollement, staff sickness or inclement weather. Our studio follows the Upper Grand District School Board’s decision on travelling safely during inclement weather, if local schools are closed, our programs will also be cancelled. A staff member will call in the event of a program cancellation and refund will be issued for a cancelled class. Refunds are not issued for a missed class. Cancellations for weekend parties and programs will be at the discreation of our studio and/or if City buses are cancelled. For weekend programs cancellations, we would cancel programs if city buses are no longer operating. In the event of a cancellation due to inclement weather, you would be contacted and a refund issued for a cancelled class, or in the case of a cancelled party, a full refund would be issued.
 
PARTY CANCELLATIONS
 
Cancellations for weekend parties will be at the discretion of the party host and/or if City buses are cancelled. We would only cancel parties if city buses are no longer operating or/and at the discretion of the party host. In the event of a cancellation due to inclement weather, you would be issued a credit to reschudule your party at another time. In the event of a cancelled party (not due to inclement weather) and if enough notice is given ( more than 10 days) a refund, minus the $100 deposit will be issued. In the event of a cancelled party (less than 10 days prior to the party) no credit or refund will be issued. If a party is cancelled less than 10 days prior to the event, the customer can choose to opt for a credit, minus the $100 deposit, so that the party can be rescheduled at another time. 

ART FACTORY AT HOME POLICIES

PICKUP (Surrounding Area):  If you live outside of Guelph you must pick up the bin and return it the following day from our studio at 37 Yarmouth St.Guelph, ON. Pickup and drop off must take place between 9:00am-12:00pm, late returns will result in a charge of $75 and failure to return the bins will result in a charge of $300.

DELIVERY: We offer free contactless doorstep delivery and pickup within Guelph city limits, delivery/pick-up starts at 9:00 am and bins will arrive by 11:00am. Please ensure the bin is placed on your doorstep by 9:00am for pickup.

Should you have any questions, contact: orders@thechildrensartfactory.com

ADULT SUPERVISION: Adult supervision is required for all activities. It is the responsibility of the supervising adult to determine which tools and materials are within the child’s ability to safely operate/use. The Children’s Art Factory is not responsible for any injury resulting from the use of the products provided. 

By booking an Art Factory at Home bin rental you agree to the above policy.

 

visting our studio

  • Our studio is a socks only space. Children and adults are required to be in socks at all times. Shoes and bare feet are not permitted.
  • Please respect your allotted time as we have strict cleaning protocols in place and can not extend play or programs to accommodate late arrivals.
  • No outside food is allowed in the studio (with the exception of Full day programs and Parties and bottle/breastfeeding) We ask that water bottles remain and be consumed in the entrance area.
  • We ask caregivers to assist us in assuring that stations do not mix – materials from one station may not travel to another station and to supervise children at all times during your visit.
 
 
 
 

Frequently Asked Questions

 

Can I wear shoes? 

No. We are a socks-only facility.  For health and sanitary reasons, we ask that socks must be worn in all areas of our main studio during your visit buy both adults and children. If you have not come prepared we have socks available for purchase at the front desk. Children and/or Adults that require shoes for mobility are excempt from this policy.

What should I expect on a visit to CAF?

We ask that you leave your good clothes at home and dress for mess. If children need to worry about their clothing, they will not be able to enjoy our studio to the full extent. Please wear clothing that you don’t mind getting stained or wet. Bringing along an extra pair of socks for both adults and children, doesn’t hurt! 

Can I bring my stroller?

Unfortunately, our current space cannot accommodate strollers inside. We ask that storllers are parked outside of the CAF, we suggest bringing a bike lock. If forgotten, we do have locks to borrow. 

Where should I park?

The Children’s Art Factory has 3 dedicated parking spots.

Down town Guelph’s parking: https://downtownguelph.com/parking/

Get all the details on our location here.

Can I book CAF for my child’s birthday party?

Yes!  Please click on the parties frame on our main page. Parties can be booked directly online.

I have a child with an allergy. Do any of your art supplies have food in them?

No. There are no food items in any of our traditional art supplies. However, we do use rice, corn and lentils as a grinding activity. We do not use any products that contain nuts for grinding.

Moon sand is made by grinding sand and adding wax. We sift moon sand and sand of debris on an on-going basis.

We use tempera paint pucks in our make-up/face painting station on our stage. Tempera paint is completely non-toxic and we replace water whenever needed. We keep baby wipes on hand for cleaning faces. Just ask!

didn’t find an answer to your question?

Call us at 226-486-3307 or email us at art@thechildrensartfactory.com.