FAQs

changes in our services due to covid-19

To combat Covid-19 in the region, drop-in visits have temporarily been closed. Registration is now required in advance.
Private small group bookings and programs in the studio are available to maintain physical distancing and public health requirements. We are also offering Art Factory at home options. Please see below for more details about our cleaning and safety protocols.  We appreciate your cooperation, patience and support as we navigate through this.

visting our studio

  • Our studio is a socks only space. Children and adults are required to be in socks at all times. Shoes and bare feet are not permitted.
  • As per Public Health guidelines those age 5+ are required to wear a non-medical face covering (unless exempt).
  • Please respect your allotted time as we have strict cleaning protocols in place and can not extend play or programs to accommodate late arrivals.
  • Please do not come if you are experiencing any new or worsening symptoms of Covid-19
  • No outside food is allowed in the studio (with the exception of Play School and cake/cupcakes for scheduled Birthday parties – discussed in advance.)
  • We ask caregivers to assist us in assuring that stations do not mix – materials from 1 station may not travel to another station.

     

Our POLICIES

  • PAYMENT POLICY
    We require payment in advance for all our programs and services. Registration with credit card / visa debit is available online through a secure scheduling system (schedulicity). If you are unable to pay online you may call or email the studio to make alternative arrangements.
    CANCELLATION POLICY
    We are a small business and at the present time rely solely on scheduled bookings to continue operating. A cancellation without proper notice means we may not be able to accept a new booking in time, our staff members also work around scheduled bookings, and preparing materials involves a signifiant investment. We require 72 hours (3 days) notice in order to issue a refund or studio credit, in the event that 72 hours notice can not be given our refund policy below will apply.
    REFUND POLICY
    We do not offer cash refunds however please contact the studio in the event of illness, COVID-19 related symptoms or an emergency and we will discuss options which may include rescheduling or honouring an equal exchange (credit) for other services within our facilities.
    NO SHOW POLICY
    Should you miss your visit without proper notification (72 hours) a refund or credit will not be given.

COVID-19 safety Measures

Please self screen before visiting the studio and do not come if you or someone in your group are experiencing any new or worsening symptoms of Covid-19 symptoms.
We will be checking temperatures upon entry and collecting a detailed guest list on the day of along with contact info for each caregiver. Visitors are also required to wash or sanitize their hands before play begins. As per Public Health guidelines those age 5+ are required to wear a non-medical face covering (unless exempt).
Our programs are set up so that all participants have an individual work space and physical distance of 6′ is able to be maintained. You are responsible for physically distancing your group if you book a bubble visit.
Before, after and between visits/programs we clean and disinfect the studio, particularly concentrating on high touch surfaces. For our programs participants are provided with their own set of tools and materials, these are cleaned and sanitized between programs. All items in our Art Factory at home bins are thoroughly cleaned and sanitized between use.
If you have any questions about our procedures please do not hesitate to contact us.

other Things people ask us all the time.

 

Can I wear my shoes? 

No. We are a socks-only facility.  For health and sanitary reasons, we ask that socks must be worn during your visit. If you have not come prepared we have socks available for both kids and parents to wear.

What should I expect on a visit to CAF?

We ask that you leave your good clothes at home and maybe bring along an extra set, just in case! We often have messy and wet activities, and children will want to explore those areas. They should be able to make a mess and not have to worry about their clothing. We keep the studio nice and warm. Children are welcome to take off shirts or pants if that is more comfortable for them (and for you!). A list of the different themes we do each month is on our calendar – so you can prepare as needed.

Caregivers and children are expected to remove shoes before entering the studio. We love our moon sand kitchen, but since the moon sand tends to track everywhere – and to keep our studio as free of restrictions as possible – having shoes off protects our moonsand from leaving the studio on bottoms of shoes. Indoor leather-soled bottoms are fine, if you have an issue with this.

What should kids wear to play at CAF?
At CAF we focus on imagination-based play and messy art activities. You’ll want to wear clothes that you don’t mind getting dirty, painted, wet or moon dusty. No shirts and bare feet are welcome at water based sensory stations.

Can I bring my stroller?
Unfortunately, our current space cannot accommodate strollers inside. We ask that storllers are parked outside of the CAF, we suggest bringing a bike lock. If forgotten, we do have locks for rent. Those attending our Baby Basquiats or Wee Warhol program may come around through our back gate -to our back door and park strollers there.

Where should I park?
The Children’s Art Factory has 3 dedicated parking spots.
Down town Guelph’s parking: https://downtownguelph.com/parking/

Get all the details on our location here.

Can I book CAF for my child’s birthday party?
You bet – we have 2 new safe Birthday party options available! Check out our birthday party page for all the details. We can’t wait to celebrate with you!

I have a child with an allergy. Do any of your art supplies have food in them?

No. There are no food items in any of our traditional art supplies. However, we do use rice as a grinding activity. We do not use any products that contain wheat or nuts for grinding.

Moon sand is made by grinding sand and adding wax. We sift moon sand and sand of debris on an on-going basis.

We use tempera paint pucks in our make-up/face painting station on our stage. Tempera paint is completely non-toxic and we replace water whenever needed. We keep baby wipes on hand for cleaning faces. Just ask!

didn’t find an answer to your question?

Call us at 226-486-3307 or email us at melissa@thechildrensartfactory.com.